Frequently Asked Questions (FAQ)


Question: How do I fund my prepaid-services account using my Capitec online banking app?

Answer:

Please ensure that you are logged into your Capitec banking app when you start. Login to your prepaid-services account at www.prepaid-services.co.za. Go through process of funding account. 1. Select "My Account", 2. "Fund My Account", 3. Enter "Amount" and check all other fields. 4. Select "Save and Fund Now", ensure order is correct, 5. Select "Confirm Order". 6. Select "Instant EFT with OZOW", 7. Select "Capitec". untill you get to online payment. It will ask you to enter account number and pin. Enter your account number and pin. A timer will then start counting down. Whenever you see timer counting down on prepaid-services web page, switch over to your Capitec banking app using the "square" on bottom of your phone and select either enter pin and then confirm or just confirm. This happens two or three times during funding of account. Do not close your Capitec app or prepaid-service web site untill web site tells you that transaction is completed and that your account has been funded.

 


Question: How do I fund my prepaid-services account using my online banking app?

Answer:

Please ensure that you are logged into your online banking app when you start. Login to your prepaid-services account at www.prepaid-services.co.za. Go through process of funding account. 1. Select "My Account", 2. "Fund My Account", 3. Enter "Amount" and check all other fields. 4. Select "Save and Fund Now", ensure order is correct, 5. Select "Confirm Order". 6. Select "Instant EFT with OZOW", 7. Select your bank. Follow instructions shown on your screen. A timer will then start counting down. Whenever you see timer counting down on prepaid-services web page, switch over to your banking app using the "square" on bottom of your phone and confirm transaction. This happens two or three times during funding of account. Do not close your banking app or prepaid-service web site untill web site tells you that transaction is completed and that your account has been funded.


Question: What is a Prepaid-Services account?

Answer:

Your Prepaid-Services account is similar to a bank account. Various services is linked to your account. Eg, rent, water and electricity. It is a single account and can not be unbundled. You must ensure to always have sufficient funds in your account. It enables Landlords and Agents to manage rental properties more effectively and enables Tenants to manage multiple services via single account. Built in usage reporting, invoicing, statements, credit checks, faq's, token generation.


Question: How to?

Answer:

Prepaid account - funding & tokens

Please ensure that your Prepaid account always have sufficient funds available for weekends and public holidays
for tokens

B. Online via www.prepaid-services.co.za
Log into your prepaid account at www.prepaid-services.co.za 
Go to "My Account",
Select "Fund My Account".
Enter the amount you would like to fund your account with.
Select "Save & Fund Now".
You will now be redirected to a secure payment site.
1. Select OZOW iPAY and follow instructions
2. Select Credit Card payment and follow instructions

C. EFT payments
Money can take up to 48 working hours to clear (excludes weekends and public holidays)
Ensure to setup your benificiary first
1. Benificiary: _____________________________________
1. Benificiary bank: Mercantile Bank Limited
2. Account number: _________________________________
3. Reference number: _______________________________

Make sure to put reference exactly otherwise payment will be lost

Tokens:
A. Via SMS
Send sms to 32015
pps*meter number*amount
Example: pps*12345678901*50    (R50 token for meter 12345678901) pps must be all lowercase
Note: Free sms bundles do no apply (Check with provider). Everything must be in lower case

To get balance: pps*meter number*balance

B. Online: 
Log into your prepaid account at www.prepaid-services.co.za 
Select "Prepaid Tokens",
Select "Generate Token".
Select your service type eg electricity.
Enter amount.
Select send using eg sms (fee to send sms) or read online or email (free of charge)

Sales: 083-445-2000
Tokens: 072-435-4759 (office hours only - monday to friday 8am to 5pm)
Email: admin@prepaid-services.co.za or info@prepaid-services.co.za
Online: www.prepaid-services.co.za

 


Question: How do I see water balance on LIASON prepaid water meter?

Answer:

Press and hold "1" for 3 seconds. Keypad will show it is connecting. Once connected, type in "12", followed by enter. Water balance will be shown in cubic meters. Eg 6 cubic meters = 6000 litres water


Question: Costs?

Answer:

Online deposits - R6

SMS request - R1.50

Manual loading of CASH deposits at FNB atm - R5

Generating tokens online - FREE (funds must be available in Prepaid-Services account)

Cash deposit fee - R1 per R100 or part thereoff

Manual generation of tokens - R5

Management fee per rental property - R99pm


Question: What can or can I not do when I rent?

Answer:

1. Can I make changes to a rental property?

Once the lease has been approved and the tenant has moved into the property they are not allowed to make any structural additions or install fixtures without written consent from the owner. If the owner does give consent, it is important to remember that tenants are not entitled to compensation for convenient changes and fixtures when the lease expires. Tenants may also not remove these alterations/fixtures from the premises.

Tenants may, however, in some instances be entitled to reimbursement where necessary improvements and maintenance were undertaken.

It is advisable for tenants to ask agents to propose structural changes to the landlord prior to moving in.

2. How can I be sure to get my deposit back?

The most important factors are to look after the property as if it was your own and to hand it back in the same condition as it was received in, with the exclusion of fair wear and tear.

An agent will determine the initial condition of the property with a thorough inspection of the premises before the lease commences.

It is advisable that the tenant and the owner both take pictures, and even videos, of the property and to have a condition list with notes stipulating the condition of the property.

Both parties should sign and initial the final report. This report can then be referred back to if any issues arise later on.

3. What is the difference between damage and fair wear and tear?

Fair wear and tear is allowed on a property, and the tenant should not be penalised for this. When there is wear and tear to something that does not usually deteriorate over time, then it is not considered wear and tear, but rather damage.

Things that will experience wear and tear include carpets, paint, door handles, cupboards, closets, etc.

If there are a few new scuff marks on a door after a tenant has lived there it can be seen as fair, but if there is a hole or crack in the door it is considered a damage.

Carpets will not remain in mint condition after its first wash, but if the wear and tear seems excessive it will be considered damage. The tenant will then be expected to repair the property to the state it was initially received in.

4. Can I back out of my rental leases?

A property is an investment and a vacant property not earning rental income could be detrimental to the landlord.

A tenant is allowed to give 20 business days' notice to cancel a lease agreement at any time, in accordance with Section 14 of the Consumer Protection Act.

If the landlord/agent makes an effort to procure a new tenant by marketing the property at market-related prices after receiving notice, but fail to find a new tenant, the tenant who gave notice can be held liable for a reasonable cancellation penalty.

A reasonable cancellation penalty may require that the tenant pays the rental for the remainder of the lease should a new tenant not be sourced. It is advisable to stipulate the reasonable cancellation penalty in the agreement of lease.

5. When is rent payable, and when is it late?

Rent is payable on the first of the month and is considered late by day two of the month.

Many tenants are under the impression that they have a seven-day grace period to pay, but this is not true. The owner is allowed to place the tenant in breach if the rental does not clear the landlord/agent's account on the first.

A landlord is well within his or her rights to send a letter of demand on the second day of the month if the rental was not received. The tenant will be afforded 20 business days to remedy the breach.

If the tenant does not remedy the breach within 20 business days, the landlord will be entitled to cancel the agreement effective immediately and to give the tenant notice to vacate.

“Should the tenant breach contract or default on payments for three consecutive months, we will continue with blacklisting. Blacklisting someone is not something we like to do, but we feel that it is our responsibility to make society aware of non-paying individuals,” says Van der Linde.

6. What can I do if I can’t resolve issues with my landlord?

Tenants and landlords who have issues that can’t be resolved by agents, can turn to the Rental Housing Tribunal. They will listen to both parties and establish a fair settlement or assist in mediation.


Question: How do I avoid arguments regarding utility bills?

Answer:

Best solution currently is by installing a private prepaid water and electricity meter

Landlord: No need to go to rental unit and read meters. No emotions between tenant and landlord, thus less or no disputes. No more post paid problems. Tenant pays upfront.

Tenant: Manage usage much more effectively and avoid issues with Landlord

Meters and management system available from Prepaid-Services

 


Question: Liason prepaid water meter - how to?

Answer:

PAIRING:

With keypad in preferably in close proximity to the meter (so that you can view the meter and keypad):
1. Wake up the keypad by pressing number 1 on the keypad and holding it for about 2 or 3 seconds.
2. If "connect fail" after attempting to connect - press 00 Enter on the keypad to default keypad

3. The keypad will prompt to "enter new meter number" - press 01 followed by the 11 digit meter number then Enter

4. The meter number should save and then keypad will prompt "please enter token number"

SHORT CODES

Token numbers may be entered, as well as the following short codes:
   01 Enter    Real time clock in meter 
   11 Enter    Total purchase
   12 Enter    Credit Balance
   13 Enter    Total Consumed
   14 Enter    Alarm Value
   15 Enter    Overdraft Value
   21 Enter    Last time recharge amount
   22 Enter    Penultimate Times Recharge Amount

ERROR CODES:


EC82: Token Error!
EC74: Type Code Error! (Token not support)
Recharge Type Error! (Not Water Recharge Token)
Recharge Limited Error! (Exceed Max. Recharge Limitation)
Token Used!
EC82 Incorrect token
EC84 Token already been used
EC30 FLASH Error
EC71 Exceed Recharge Limitation.
EC83 Recharge Type Error (Not Water Recharge Token)
EC74 Token not support

Note: Ensure arrow on meter is pointing in direction of flow of water



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