Frequently Asked Questions (FAQ)


Question: How do I fund my prepaid-services account using my Capitec online banking app?

Answer:

Please ensure that you are logged into your Capitec banking app when you start. Login to your prepaid-services account at www.prepaid-services.co.za. Go through process of funding account. 1. Select "My Account", 2. "Fund My Account", 3. Enter "Amount" and check all other fields. 4. Select "Save and Fund Now", ensure order is correct, 5. Select "Confirm Order". 6. Select "Instant EFT with OZOW", 7. Select "Capitec". untill you get to online payment. It will ask you to enter account number and pin. Enter your account number and pin. A timer will then start counting down. Whenever you see timer counting down on prepaid-services web page, switch over to your Capitec banking app using the "square" on bottom of your phone and select either enter pin and then confirm or just confirm. This happens two or three times during funding of account. Do not close your Capitec app or prepaid-service web site untill web site tells you that transaction is completed and that your account has been funded.

 


Question: How do I fund my prepaid-services account using my online banking app?

Answer:

Please ensure that you are logged into your online banking app when you start. Login to your prepaid-services account at www.prepaid-services.co.za. Go through process of funding account. 1. Select "My Account", 2. "Fund My Account", 3. Enter "Amount" and check all other fields. 4. Select "Save and Fund Now", ensure order is correct, 5. Select "Confirm Order". 6. Select "Instant EFT with OZOW", 7. Select your bank. Follow instructions shown on your screen. A timer will then start counting down. Whenever you see timer counting down on prepaid-services web page, switch over to your banking app using the "square" on bottom of your phone and confirm transaction. This happens two or three times during funding of account. Do not close your banking app or prepaid-service web site untill web site tells you that transaction is completed and that your account has been funded.


Question: If I deposit money at atm or via eft, when will it be in my account?

Answer:

If you deposit money at atm or via eft on a Monday, it will be loaded into your account Tuesday (if money shows in bank)

If you deposit money at atm or via eft on a Friday, Saturday or Sunday, it will only be loaded into your account on Monday (if money shows in bank)


Question: What is a Prepaid-Services account?

Answer:

Your Prepaid-Services account is similar to a bank account. Various services is linked to your account. Eg, rent, water and electricity. It is a single account and can not be unbundled. You must ensure to always have sufficient funds in your account. It enables Landlords and Agents to manage rental properties more effectively and enables Tenants to manage multiple services via single account. Built in usage reporting, invoicing, statements, credit checks, faq's, token generation.


Question: How do I get token via sms?

Answer:

Send sms to 32015. You will require your prepaid water or electricity meter number. Free sms's can not be used. Format of sms: pps*meter number*amount. Make sure to start with pps in lower case.. Amount must only have number, nothing else. Example, meter number 12345678901 want token for R100. Send sms to 32015. pps*12345678901*100


Question: How do I deposit money into my prepaid-services account?

Answer:

There is 3 methods:

1. Online via www.prepaid-services.co.za - cheapest and available 24/7

2. EFT (electronic fund transfer) - Create Prepaid-services or PPS as a benificiary. Make sure you have correct reference number. Obtain bank details from prepaid-services. Payment will only reflect in your prepaid-services account once loaded by Pps. Check your prepaid-services account balance via sms or online

3. ATM deposit - deposit cash at FNB atm. Make sure you have correct reference number and bank account details. Payment will only reflect in your prepaid-services account once loaded by Pps. Check your prepaid-services account balance via sms or online


Question: How to?

Answer:

HOW TO FUND YOUR ACCOUNT (MAKE DEPOSIT)
ONLINE:
Log into www.prepaid-services.co.za with your email address and password
Remember to click on "I am not a Robot" before you select login
Go to "My Account", 
Select "Fund My Account". 
Enter the amount you would like to fund your account with. 
Select "Save & Fund Now". 
You will now be redirected to a secure payment site. 
Select OZOW iPAY and follow instructions. - DO NOT close app or web site untill you get "ok" confirmation back from www.prepaid-services.co.za. If you do close early, your money will be deducted from your bank account but not reflect in your prepaid-services account


EFT: 
Create Prepaid-services as benificiary. Use meter number as reference
Make payment 
Can take up to 48 working hours (excludes weekends and public holidays)

FNB ATM:
Make cash deposit at FNB atm. Use correct account number and use meter number as reference
Make payment
Can take up to 48 working hours (excludes weekends and public holidays)

HOW TO GENERATE TOKEN
ONLINE:
Log into www.prepaid-services.co.za with your email address and password
Select "Prepaid Tokens", 
Select "Generate Token". 
Select your service type eg electricity. 
Enter amount. 
Select send using eg sms

SMS: (free sms does not work)
Send sms to 32015. pps*meter number*amount (example: pps*12345678901*100) 
To get balance: pps*meter number*balance (example: pps*12345678901*balance)


Meter Sales: 011-321-1560, 083-445-2000 ; prepaid-services@outlook.com

Accounts/payments/vending: 072-435-4759 ; aaprepaidservices@gmail.com


Question: How do I see water balance on LIASON prepaid water meter?

Answer:

Press and hold "1" for 3 seconds. Keypad will show it is connecting. Once connected, type in "12", followed by enter. Water balance will be shown in cubic meters. Eg 6 cubic meters = 6000 litres water


Question: Costs?

Answer:

Online deposits - R6

SMS request - R1.50

Manual loading of CASH deposits at FNB atm - R5

Generating tokens online - FREE (funds must be available in Prepaid-Services account)

Cash deposit fee - R1 per R100 or part thereoff

Manual generation of tokens - R5

Management fee per meter per rental property - R100pm


Question: What can or can I not do when I rent?

Answer:

1. Can I make changes to a rental property?

Once the lease has been approved and the tenant has moved into the property they are not allowed to make any structural additions or install fixtures without written consent from the owner. If the owner does give consent, it is important to remember that tenants are not entitled to compensation for convenient changes and fixtures when the lease expires. Tenants may also not remove these alterations/fixtures from the premises.

Tenants may, however, in some instances be entitled to reimbursement where necessary improvements and maintenance were undertaken.

It is advisable for tenants to ask agents to propose structural changes to the landlord prior to moving in.

2. How can I be sure to get my deposit back?

The most important factors are to look after the property as if it was your own and to hand it back in the same condition as it was received in, with the exclusion of fair wear and tear.

An agent will determine the initial condition of the property with a thorough inspection of the premises before the lease commences.

It is advisable that the tenant and the owner both take pictures, and even videos, of the property and to have a condition list with notes stipulating the condition of the property.

Both parties should sign and initial the final report. This report can then be referred back to if any issues arise later on.

3. What is the difference between damage and fair wear and tear?

Fair wear and tear is allowed on a property, and the tenant should not be penalised for this. When there is wear and tear to something that does not usually deteriorate over time, then it is not considered wear and tear, but rather damage.

Things that will experience wear and tear include carpets, paint, door handles, cupboards, closets, etc.

If there are a few new scuff marks on a door after a tenant has lived there it can be seen as fair, but if there is a hole or crack in the door it is considered a damage.

Carpets will not remain in mint condition after its first wash, but if the wear and tear seems excessive it will be considered damage. The tenant will then be expected to repair the property to the state it was initially received in.

4. Can I back out of my rental leases?

A property is an investment and a vacant property not earning rental income could be detrimental to the landlord.

A tenant is allowed to give 20 business days' notice to cancel a lease agreement at any time, in accordance with Section 14 of the Consumer Protection Act.

If the landlord/agent makes an effort to procure a new tenant by marketing the property at market-related prices after receiving notice, but fail to find a new tenant, the tenant who gave notice can be held liable for a reasonable cancellation penalty.

A reasonable cancellation penalty may require that the tenant pays the rental for the remainder of the lease should a new tenant not be sourced. It is advisable to stipulate the reasonable cancellation penalty in the agreement of lease.

5. When is rent payable, and when is it late?

Rent is payable on the first of the month and is considered late by day two of the month.

Many tenants are under the impression that they have a seven-day grace period to pay, but this is not true. The owner is allowed to place the tenant in breach if the rental does not clear the landlord/agent's account on the first.

A landlord is well within his or her rights to send a letter of demand on the second day of the month if the rental was not received. The tenant will be afforded 20 business days to remedy the breach.

If the tenant does not remedy the breach within 20 business days, the landlord will be entitled to cancel the agreement effective immediately and to give the tenant notice to vacate.

“Should the tenant breach contract or default on payments for three consecutive months, we will continue with blacklisting. Blacklisting someone is not something we like to do, but we feel that it is our responsibility to make society aware of non-paying individuals,” says Van der Linde.

6. What can I do if I can’t resolve issues with my landlord?

Tenants and landlords who have issues that can’t be resolved by agents, can turn to the Rental Housing Tribunal. They will listen to both parties and establish a fair settlement or assist in mediation.


Question: How do I avoid arguments regarding utility bills?

Answer:

Best solution currently is by installing a private prepaid water and electricity meter

Landlord: No need to go to rental unit and read meters. No emotions between tenant and landlord, thus less or no disputes. No more post paid problems. Tenant pays upfront.

Tenant: Manage usage much more effectively and avoid issues with Landlord

Meters and management system available from Prepaid-Services

 



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